Privacy Policy

Introduction

At Zero Byaaz (“we,” “our,” or “the Company”), your privacy and trust are our highest priorities. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (www.zerobyaaz.com) and our mobile application ("App")

By continuing to use our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to offer seamless services, assess your eligibility, and ensure a secure and user-friendly experience.

1. Personal Identifiers : Your full name, contact number, email address, date of birth, and residential address.
2. Financial Details: We collect necessary financial information such as income documents, bank account details, and credit score when you apply for a loan.
3. Know Your Customer (KYC) Data: As required by law, we collect identity and address verification documents (e.g., PAN card, Aadhaar card).
4. Transaction Records: This includes your loan application details, repayment history, and service interactions.
5. Technical Information: We automatically collect your IP address, browser type, device information, and operating system for security and service functionality.
6. Mobile App Permissions(With Your Explicit Consent):

• Location: To verify your location for service eligibility.
• Camera: To scan and upload KYC and other verification documents.
• Storage: To access and upload documents for your loan application.

Please Note: We do not access your contacts or SMS logs. You can manage or decline permissions through your device settings, but this may affect certain features.

2. How We Collect Information

• Directly from You: When you register, fill out forms, or apply for a loan.
• From Trusted Third Parties: We may receive information from credit bureaus and identity verification partners after obtaining your explicit authorization.

3. Why We Collect Your Information

Your data is used for the following specific purposes:

• To process and evaluate loan applications.
• To verify your identity and prevent fraud.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and KYC requirements.
• To send account alerts, updates, and service notifications.
• To improve customer support and enhance user experience.

4. Sharing Your Information

We do not sell or rent your personal data. Your information may be shared with the following parties only after notifying you:

• Lending Partners: We will share your information with the Banks or NBFCs that sanction and disburse your loan. The name and contact details of the specific lending partner will be clearly provided to you at the time of loan application and on the sanction letter.
• Third-Party Service Providers: For services like identity verification, fraud prevention, and customer support.
• Regulatory Authorities: We may share data if required by law or to comply with regulatory directives.
• With Your Explicit Consent: For any other purpose not listed here, we will obtain your explicit consent before sharing your information.

5. Data Security and Retention

We implement strict security measures like encryption and access control to protect your data. We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.

6. Third-Party Links

Our platform may contain links to our lending partners or other third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

7. Your Rights and Choices

You have full control over your personal information:

• View or Update Data: You can access and correct your personal information through the app or by contacting us.
• Opt-Out of Promotions:You can unsubscribe from promotional communications at any time.
• Account Deletion: You have the right to request the deletion of your account and associated data.

To exercise these rights, please contact our Grievance Officer.

8. Updates to This Policy

This policy may be updated to reflect changes in legal requirements or our services. We will notify you of any major updates. Your continued use of our services after such changes implies your agreement to the revised policy.

9. Account Deletion

You can request the deletion of your account by emailing us at customercare@zerobyaaz.com with the subject line “Account Deletion Request.” We will process your request within 7 business days, unless we are required to retain your data by law due to ongoing loan obligations or for fraud prevention.

10. Grievance Officer

In compliance with the Information Technology Act, 2000, and regulatory guidelines, we have appointed a Grievance Officer to address your concerns:

Email: grievance@zerobyaaz.com

Mob. No.: 9871688033

Address: 8th floor, Himalaya house, Kasturba gandhi marg, New Delhi - 110001

11. Contact Us

For general queries, please contact us at:

Email: customercare@zerobyaaz.com